1 Introduction & Consent
Welcome to eh999 — one of Bangladesh's most trusted online gaming platforms. This Privacy Policy is a legal agreement between you and eh999. By using the eh999 platform, you automatically agree to all the terms set out in this Privacy Policy.
Eh999's Privacy Policy has been crafted with the protection of your personal data as the top priority. We believe every player's information is their own asset — and we safeguard it with care.
This Privacy Policy details what types of information are collected, how they are used, who they may be shared with, and the measures we take to protect your data. This policy is in compliance with applicable laws in Bangladesh.
Important: This Privacy Policy applies solely to the eh999 platform (https://eh999.org). Any third-party services or links are governed by their own respective privacy policies.
2 Information We Collect
We collect various types of information when you register and use the eh999 platform. This data is necessary to provide you with the best possible service.
Personally Identifiable Information:
- Full name and date of birth (for age verification).
- Mobile number (for registration and communication).
- Email address (if provided).
- National ID or passport number (for identity verification).
Financial Information:
- Mobile number registered with bKash, Nagad, or Rocket.
- Transaction history and amounts.
- Records of deposits and withdrawals.
Technical Information:
- IP address and device information.
- Browser type and operating system.
- Activity logs and session data on the platform.
- Data obtained from cookies and tracking technologies.
Assurance: eh999 never stores your password, PIN, or OTP. This information is fully encrypted and is not accessible to us.
| Type of Data |
Collection Time |
Purpose |
| Name & Date of Birth |
At registration |
Identity & Age Verification |
| Mobile Number |
At registration |
Login & Contact |
| Payment Information |
Transaction Time |
Deposit/Withdrawal Processing |
| IP & Device |
Per session |
Security & Fraud Prevention |
| Game Activity |
During gameplay |
Service Improvement |
3 Purpose of Data Use
Eh999 uses your information only for specific, legitimate purposes. Under no circumstances is your data used for anything beyond what is stated.
- Account Management: Your information is used for registration, login, and account verification.
- Service Delivery: Your information is required for gameplay, deposits, withdrawals, and bonus processing.
- Security Assurance: Data is used to detect fraud, misuse, and duplicate accounts.
- Customer Support: The support team uses your account information to resolve your issues.
- Promotional Communications: To send you offers and bonus information tailored to your preferences.
- Legal Obligations: Providing necessary information to meet regulatory authority requirements.
- Service Improvement: Analyzing user experience to improve the platform.
Opt Out of Promotions: You can opt out of promotional messages at any time by contacting our support team.
4 Data Sharing Policy
Eh999 never sells your personal information or shares it with third parties for advertising purposes. However, there are certain situations where data may be shared:
- Payment Provider: Only the information necessary to process transactions is shared with bKash, Nagad, and Rocket.
- Game Provider: Limited data may be shared with international game providers for the purpose of managing gameplay.
- Legal Authorities: Information may be disclosed in response to lawful requests from the Bangladesh government or law enforcement agencies.
- Anti-Fraud Services: Information may be shared with specialized security partners for fraud prevention.
Please Note: eh999 staff will never ask for your password, OTP, or banking details over the phone or via message. If anyone requests such information, please notify our support team immediately.
5 Cookies & Tracking Policy
The eh999 platform uses cookies and similar technologies to enhance your browsing experience and remember your preferences.
- Essential Cookies: Essential for maintaining login sessions and core platform functionality.
- Performance Cookies: Used to monitor page loading speed and identify errors.
- Functional Cookies: Helps remember language preferences and account settings.
- Analytics Cookies: Collects site usage statistics to help improve our services.
You can disable cookies through your browser settings, though doing so may affect the functionality of certain features. eh999 does not use third-party advertising cookies.
Cookie Controls: On your first visit to eh999, you can set your cookie preferences. You can also update them at any time through your browser settings.
6 Data Protection Methods
Eh999 follows the highest industry-standard technologies and practices to protect your data. Our security framework is built on multiple layers of protection.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Database Encryption: Stored data is kept in encrypted format.
- Firewall Protection: An advanced firewall system prevents unauthorized access.
- Regular Security Audits: Regular security audits are conducted by third-party partners.
- Access Control: Only authorized personnel have access to specific data.
- 24/7 Monitoring: The system is monitored around the clock to detect suspicious activity.
Payment Security: No full card numbers or bank account details are stored on eh999. All payment processing is handled entirely through the secure systems of bKash, Nagad, and Rocket.
7 Your Data Rights
As an eh999 user, you have several important rights over your own data. We fully support and uphold these rights.
- Right to Access Data: You may request to know what information we hold about you.
- Right to Rectification: You may request corrections to inaccurate or incomplete information.
- Right to Erasure: You may request deletion of your data upon account closure, provided there are no legal obligations requiring its retention.
- Right to Object to Processing: You may object to the use of your data for specific purposes.
- Right to Data Portability: You may request a copy of the data we hold about you.
- Right to Withdraw Consent: You may withdraw consent for promotional communications at any time.
To exercise any of these rights, please contact our 24/7 live chat support. We aim to respond within 30 business days.
8 Data Retention Period
Eh999 does not retain your data beyond the period necessary. How long data is kept depends on its type and purpose.
- Account Information: For the duration the account remains active, and up to 5 years after closure.
- Transaction Records: Retained for up to 7 years as required by law.
- Support Chat History: Retained for a maximum of 2 years.
- Session & Log Data: Retained for up to 90 days.
- Marketing Preferences: Until you withdraw your consent.
Legal Obligations: Certain data must be retained for a specified period in accordance with Bangladesh's financial laws and regulatory guidelines.
9 Protection of Minors' Data
Eh999 is strictly an 18+ platform. We do not knowingly collect any information from minors.
- Age verification is mandatory at the time of registration.
- If anyone under 18 registers, the account is immediately closed and all collected data is deleted.
- If parents or guardians have any concerns, they can contact our support team — we will act promptly.
To Parents and Guardians: If you believe your child has created an account on eh999, please notify our support team immediately. We will close the account and delete all associated data within 24 hours.
10 Policy Change Process
Eh999 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:
- The "Last Updated" date at the top of the page will be revised accordingly.
- For significant changes, registered users will be notified via SMS or in-app notification.
- Continued use of the platform after changes take effect will be considered acceptance of the updated policy.
- For major changes, a minimum of 7 days' notice will be given before they take effect.
We recommend visiting this page regularly to stay up to date with our latest policy.